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Essential Features Every Small Business Website Should Have

Why Your Website Needs the Right Features

Your website is your business’s online home. If it’s missing key features, visitors might leave without taking action. A great website isn’t just about looking pretty—it needs to be functional, user-friendly, and built for conversions. Studies show that 94% of first impressions are based on web design (ResearchGate) and that businesses with strong online presence grow 2x faster (Google).

Must-Have Features for Your Website

Mobile-Friendly Design – Over 60% of web traffic comes from mobile devices (Statista). If your site isn’t optimized for phones, you’re losing customers!

Fast Loading Speed – A 1-second delay in load time can decrease conversions by 7% (Google).

Clear Call-to-Action (CTA) – Whether it’s “Buy Now” or “Get a Free Quote,” your CTA should stand out.

Easy Navigation – A confusing menu can frustrate users and drive them away.

SEO Optimization – Sites that rank on the first page of Google get 91.5% of search traffic (Backlinko).

Secure (SSL Certificate) – Over 85% of users won’t buy from a site without  HTTPS security (GlobalSign).

Customer Testimonials – Trust is everything! Reviews can increase conversions by 270% (Spiegel Research).

Website Success Stories

Example 1: How Domino’s Boosted Sales with a Simple Change

Domino’s revamped their website with an easy “Order Now” button on the homepage. This small tweak increased online orders by 25% (Forbes).

Example 2: Small Bakery Sees 300% Growth

A local bakery in Toronto added mobile optimization, customer reviews, and a simple order form. Within a year, online sales tripled and foot traffic increased by 50%.

Website Features Explained Like You’re 5

Imagine you walk into a lemonade stand. If there’s no sign, no menu, and the lemonade stand is messy, you might leave. But if there’s a bright sign, a simple menu, and a friendly face, you’ll buy some lemonade! Websites work the same way: clear, simple, and welcoming = more customers.

Quick Fixes to Improve Your Website Now

Make sure your site loads in under 3 seconds

Ensure buttons & text are easy to read on mobile

Add customer reviews for instant credibility

Use a clean, easy-to-navigate menu

Your website is your 24/7 salesperson. Make sure it’s working for you, not against you!

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